Terms and Conditions
CK Relationship Coaching
Effective date: April 20th, 2026
Last updated: April 20th 2026
1. About Us
These Terms and Conditions govern the sale and delivery of services and digital products by CK Relationship Coaching (“CK”, “we”, “us”, “our”).
Business details:
Trading name: CK Relationship Coaching
Email: info@ckrelationshipcoaching.com
By purchasing, booking, accessing, or using our services or digital products, you agree to these Terms.
2. Scope of Services
We provide online services and digital products, including:
1:1 online relationship coaching sessions
Coaching packages and programs
Digital products, including guides, worksheets, and workbooks
Any other services or materials described on our website or sales page at the time of purchase
All services are delivered online unless we expressly agree otherwise in writing.
3. Nature of Coaching
CK Relationship Coaching provides coaching for educational, personal development, and support purposes only.
Coaching is not therapy, psychotherapy, psychiatry, medical treatment, legal advice, financial advice, or crisis support. We do not diagnose, treat, or cure mental health conditions, and our services are not a substitute for licensed healthcare or other regulated professional services.
If you are experiencing a mental health crisis, abuse, self-harm risk, or a medical emergency, you should seek immediate support from an appropriate qualified professional or emergency service.
4. Client Responsibility
Coaching is a collaborative process. You remain fully responsible for your own choices, actions, relationships, wellbeing, and outcomes.
By engaging our services, you agree to:
provide accurate and honest information where relevant
attend sessions prepared and on time
participate actively in the coaching process
take responsibility for implementing or not implementing any ideas discussed
seek independent professional advice where needed
We do not make decisions on your behalf.
5. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to purchase our services or digital products.
6. Booking, Payment, and Access
All prices are shown in EUR and exclude VAT, where applicable.
Payment terms are as follows:
Single sessions and digital products: automated weekly subscription payment for six month period. Or option to pay up front, in full.
Coaching group packages/programs: payable by agreed weekly instalments
Where an instalment plan is agreed, you remain responsible for the full agreed amount unless these Terms expressly state otherwise.
If a payment is late, fails, or is reversed, we may:
suspend access to sessions, materials, and support
cancel future bookings until the account is brought up to date
recover outstanding amounts through lawful means
You are responsible for any bank, card, currency conversion, or payment processor fees charged on your side.
7. Sessions, Rescheduling, and No-Shows
Unless otherwise stated on the relevant sales page or booking page:
you may reschedule a session with at least 24 hours’ notice
changes requested with less than 24 hours’ notice may be treated as used sessions.
if you do not attend a session, arrive materially late, or miss it without notice, the session may be treated as delivered and non-refundable.
if you are late, the session will usually still end at the originally scheduled time.
If we need to reschedule, we will offer a reasonable alternative time.
8. Coaching Packages and Expiry
If you purchase a coaching package or program, it must be used within6 months from the date of purchase unless we state otherwise in writing.
Unused sessions expire after that period and are not refundable unless required by law.
Packages are personal to you and may not be shared, transferred, or assigned to another person without our written consent.
9. Digital Products and License
All digital products are licensed, not sold, to you for your personal, non-commercial use only.
You may not, without our prior written permission:
copy, reproduce, republish, upload, post, or publicly display our materials
share login details, files, recordings, worksheets, or workbooks with third parties
sell, sublicense, distribute, or commercially exploit our materials
modify, translate, or create derivative works for resale or public use
All intellectual property rights in our services, content, branding, frameworks, worksheets, recordings, website materials, and digital products remain ours or our licensors’.
10. Confidentiality
We will treat information shared by you during coaching as confidential, subject to the following exceptions:
where disclosure is required by law
where disclosure is necessary to protect vital interests, safety, or prevent serious harm
where information is shared with trusted service providers who support our business operations under appropriate confidentiality and data protection obligations
You agree not to record sessions without our prior written consent.
11. Results Disclaimer
We do not guarantee any specific personal, relational, emotional, financial, or other outcome from coaching or digital products.
Results vary depending on many factors, including your circumstances, effort, consistency, communication, willingness to engage, and factors outside our control.
Any examples, testimonials, case studies, or statements on our website or marketing materials are illustrative only and do not guarantee similar results.
12. Satisfaction Support
We do not offer guaranteed results.
If your purchased coaching program expressly includes a “continued support” promise, the exact eligibility criteria, duration, and conditions will be stated on the relevant sales page or by written agreement. Unless expressly stated there, no extra coaching period is included automatically.
Any discretionary additional support provided by us is offered as goodwill and does not create a refund right.
13. Right of Withdrawal for Consumers
If you are a consumer residing in the EU and you purchase our services or digital products online, you may have a legal right to withdraw within 14 days from the date of contract conclusion, unless an exception applies.
13.1 Services
For coaching services, if you ask us to begin the services during the 14-day withdrawal period, and we do so, you may lose part or all of your withdrawal right once the service has been fully performed, provided the legally required acknowledgements and consents were obtained.
If you withdraw after requesting early performance but before the service is fully completed, we may deduct a proportionate amount for services already provided, where permitted by law.
13.2 Digital Content
If you purchase digital content that is not supplied on a tangible medium, and you expressly consent to immediate access/download and acknowledge that you thereby lose your right of withdrawal, the withdrawal right may end once delivery begins, where legally valid.
13.3 How to Exercise Withdrawal
To exercise your withdrawal right, contact us by email at info@ckrelationshipcoaching.comwith a clear statement of your decision to withdraw, including your name, purchase details, and date of purchase.
Nothing in these Terms limits any mandatory consumer rights that apply under law.
14. Refund Policy
Except where required by applicable law, payments are non-refundable.
No refund will be due for:
completed coaching sessions
missed sessions treated as delivered under these Terms
partially used packages, programs, or subscriptions
digital products already accessed, downloaded, or delivered where the legal withdrawal exception applies
change of mind after the relevant legal withdrawal period has expired
If we cancel a service and do not provide a reasonable replacement, we will either reschedule or refund the affected unused portion, as appropriate.
15. Termination
We may suspend or terminate services immediately, without refund for the affected period except where required by law, if:
you engage in abusive, threatening, discriminatory, or inappropriate conduct
you repeatedly miss sessions or fail to cooperate in a way that makes the coaching relationship unworkable.
you misuse our materials or infringe our intellectual property rights
you fail to make payments when due
we reasonably believe the coaching relationship is no longer appropriate
You may cancel future services at any time, but refunds will only be provided where required by law or expressly stated in writing.
16. Technology and Availability
You are responsible for ensuring that you have a suitable internet connection, device, software, and private environment for online sessions.
We are not responsible for delays or failures caused by third-party platforms, internet outages, device issues, or events outside our reasonable control. Where reasonable, we will try to reschedule disrupted sessions.
17. Limitation of Liability
To the fullest extent permitted by law:
we are not liable for decisions you make before, during, or after coaching
we are not liable for indirect, incidental, special, or consequential loss.
our total liability arising out of or in connection with any purchase or service shall not exceed the amount paid by you for the specific service or product giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
18. Complaints
If you have a complaint, please contact us first at info@ckrelationshipcoaching.com We will try to resolve complaints fairly and in good faith.
19. Changes to These Terms
We may update these Terms from time to time.
The version in force at the time of your purchase will apply to that purchase, unless a change is required by law or we notify you and you agree to the updated terms for future services.
20. Governing Law and Jurisdiction
These Terms are governed by the laws of Greece.
If you are a consumer, you also retain any mandatory rights and protections that apply to you under applicable consumer law.
Any disputes shall be submitted to the competent courts of Greece, unless mandatory law provides otherwise.